Refund policy

Return & Refund Policy

 

7-Day Return Policy

You can request a return within 7 days of receiving your order.

 

Conditions for return

The item must be unused, in its original packaging, and returned with all accessories, in the same condition as you received it.

 

How to request a return

Contact us within 7 days of delivery on WhatsApp or phone at 0333-3652123, or by email at thesmartsaman@gmail.com. Please share your order number and clear photos or an unboxing video of the item. Once your return is approved, send the parcel back to the same address it was dispatched from (the sender address printed on the courier slip or parcel).

 

Damaged, defective or wrong items

Please inspect your parcel on delivery. If the item is damaged, defective or not what you ordered, contact us within 48 hours of receiving it with photos or an unboxing video, and we will arrange a replacement or refund. In this case we cover the return shipping cost.

 

Non-returnable items

Personal care and hygiene products (such as beauty devices) cannot be returned once opened or used, unless they are defective.

 

Refunds

Once we receive and inspect the returned item, we will notify you about the approval of your refund. Approved refunds for Cash on Delivery orders are sent by bank transfer, JazzCash or Easypaisa within 5 to 7 business days. Return shipping is paid by the customer unless the item was damaged, defective or wrong.

 

Exchanges

For an exchange, return the original item as described above and place a new order for the item you want.

 

Contact

For any return question, call or WhatsApp 0333-3652123, or email thesmartsaman@gmail.com.